Terms & Conditions

​

Deposits and Payments 

All reservations must be paid in full at the time of booking. You have the option to pay via credit/debit card which incurs a 2.5% transaction fee, or via online banking to ASB account 12-3191-00589689-00 using your booking number as a reference. Any bookings made on the day of arrival can also be paid on-site with the Park Manager between 2pm and 8pm

​

Cancellations

All cancellations must be made via the Rapahoe Beach Holiday Park Online reservation system using your reservation confirmation number. A 75% refund will apply to cancellations 72 hours or more before the date of arrival. No refunds will apply to cancellations within 72 hours of the date of arrival.

​

Amendments

All amendments must be made via the Rapahoe Beach Holiday Park Online reservation system using your reservation confirmation number. If an amendment results in shortening of the stay or a reduction in guest numbers, it will be treated as a cancellation.

​

Book with Confidence Guarantee

For bookings made while there is still a Government requirement to self-isolate in the event of testing positive for COVID-19, the Book with Confidence Guarantee is applicable if you are unable to travel due to certain COVID related developments.

​

These include you becoming sick with COVID-19 and you are required by current legislation to self-isolate or a minor (child) in your guardianship tests positive for COVID and/or there is a Government mandate preventing you from travel from your local area/region or to/in the area to which you are intending to travel.

In these cases, there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added.

 

In exceptional circumstances, determined on a case-by-case basis by the park in question, a full refund, less a processing fee, may be offered.

In the case of a request for a COVID-19 related amendment, guests will be required to provide proof of a positive COVID test for either themselves or their dependant minor. A photograph of a positive RAT does not entail proof of a positive test. Rather we will need to sight the official notification from the Ministry of Health that you received after logging a positive test result or a medical certificate or doctors’ letter, will be required to confirm the COVID positive status.

​

If your request to amend/cancel a booking is not linked to COVID-19 related matters as outlined above, standard T&C’s will apply.

​

Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.

​

If the booking was made directly with the park:
Over the phone, on email, on the park website or on the Rapahoe Beach Holiday Park website (www.rapahoebeach.co.nz) you will need to contact the park directly. All park contact details can be found on the Rapahoe Beach Holiday Park contact page.

​

If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be directed to that.

If you’re not sure how you booked, please contact the park directly for assistance.

​

Any person who makes a booking through www.rapahoebeach.co.nz or directly with the park, is eligible for this guarantee.

This Book with Confidence Guarantee is in place whilst there is still a requirement for a person returning a positive COVID-19 test to self-isolate and may be reviewed at any time deemed appropriate by Rapahoe Beach Holiday Park.

​

Child Ages

Child ages are 5 to 15 years inclusive. There is no charge for children under 5 years old.

​

Check-In & Check-Out Times

Check-in time is from 2pm on the day of arrival. Check-out time is 11am on the day of departure. Late check-outs may be arranged directly with the Park Manager.

​

Late Check-In

If Guests are arriving later than 8pm, we ask the guest to contact the Park during office hours to make alternative check-in arrangements.

​

Credit Card

If paying by credit/debit card a 2.5% transaction fee is applicable. Credit card details are retained securely by our third party provider. Rapahoe Beach Holiday Park reserves the right to use these details to verify identity or recover costs from damages. 

​

Pets

Friendly quiet dogs/pets are always welcome, BUT only for those who are staying in their own caravan/tent/motorhome.

You can NOT bring your dog/pet if you are staying in our cabins.

 

We ask that dogs are always kept on a lead and are not left to roam around the park.

​

Dogs/pets are not to be taken into the amenities block including toilets, swimming pool area, showers, kitchen, library and laundry room.

​

Dogs/pets cannot be left in the park unattended.

​

You must clean up your dog’s/pets POO!

 

Special Requests

Special requests are will be considered but cannot be guaranteed. Please contact the Park directly.

 

Proprietors Rights

Rapahoe Holiday Park reserves the right to refuse a reservation at any time from any person if we reasonably believe the person:

• is not the person named on the reservation

• is not the person named on the credit card or not be authorized to use the card

• is not able to pay for any additional charges

• may cause damage to the property of the Park or other guests

• may exhibit socially unacceptable behavior

• is younger than 18 years and not accompanied by a responsible person over that age.

​

We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given, and charges will apply for any damage caused.